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Frequently Asked Questions

 

Q: How do I qualify for free shipping?

A: Free shipping can be enjoyed on all orders over $100.

 

Q: What is the minimum amount for each order?

A: There is no minimum amount needed for each order.

 

Q: How will I know if my order has been received?

A: When you have successfully completed your order, an order confirmation will be sent to your email address registered with us.

 

Q: How do I find out the status of my order?

A: Please send your enquiries through the contact form and our Customer Service Representative will contact you shortly.

 

Q: Can I return the item?

A: Please send your enquiries through the contact form and our Customer Service Representative will contact you shortly.

 

Q: Which browser is best to view the online shop?

A: For the optimal shopping experience, we recommend using Firefox 13+, Google Chrome, Internet Explorer 10+, and the current and previous versions of Safari (Mac OS).

 

Q: How should I pay for my orders?

A: You can check out and make payments securely through Paypal.

 

Q: Is it possible to send a product as a gift?

A: Yes, you can select the shipping address you want the product to be delivered to.